Refunds & Returns Policy

We refund any damaged items by returning the damaged item to us in-store or by return mail within 14 days of delivery date. We will email you a return label if required. Please see below for more detailed information in regards to our refunds and returns policy.

Returns – Damaged stock due to transit

If the item has been damaged in any way, please contact us for a refund, credit or the item to be shipped out again (at our cost). Please provide photos via email of the damaged item(s). We will then organise with you to return the item(s) by emailing you a return email & refund the item or if you choose – a credit for the item.

Returns – Change of mind

We will happily refund or credit any item that is still in new condition. Please return the item back to us (at your cost) within 14 days of delivery date. We will give you a refund or credit for that item with no re-stocking fee.

Refunds – Missing orders whilst in transit

If in the unfortunate case a package goes missing or is damaged whilst in transit by one of our couriers. The courier company usually contacts us pretty quickly. If you would like us to look into it. We we will lodge a ticket with the Courier or Australia Post to find out where the package is located and resolve the issue ASAP. Upon submitting a ticket with the courier / Australia Post we will try to resolve the issue within 14 days. If the Courier/Australia Post identifies that the parcel is not able to be located or is damaged and to be returned to our store (i.e cant be sent anymore). We will refund the whole order to you or we will organise a replacement order to be sent out to you and shipping at our cost (based on stock availability). 

 

Any issues or general enquiry regarding our refunds and returns policy:

Please contact us on (07) 3162 7768

or email admin@craftbeerbrisbane.com.au