Frequently Asked Questions

Please read our FAQ before sending us a message.

Freshness, Refunds & Returns

Freshness & Beer dates

We sell a lot of beer and rarely have stock sitting around for long, this means that all of our beers are fresh and not short dated. All of our beers are kept refrigerated from the moment it arrives from the brewery or wholesaler until the courier picks up your package. The transit time from our store to you is the only time the beer is at ambient temperatures. 

Please see our refunds & policy page for more information

Refund & Return Policy

Postage

Covid-19 Update: 

During Covid-19 some delays in parcels may be experienced due to reduced number of domestic flights in Australia. We apologise for any inconvenience caused during this period of disruption.

We offer delivery via courier and Australia Post. Both will provide a tracking number. POBOX addresses will be delivered by Australia Post.

QLD / NSW / VIC / WA / TAS / SA

Please add an item to you cart and click on the “calculate shipping” on the cart page. This is a quick overview of shipping costs and time frames based on your postcode.  

Postage Time Frame

Delivery time frames are based on orders received before 12pm. Australia Post collection days are Monday to Friday excluding public holidays. 

* Note some outer regions and residential areas serviced once daily. Delivery times from courier pickup varies on Metro and regional areas. 

**Easter, Christmas, Mother’s Day, Father’s Day and Public Holidays will affect delivery times and its best to order earlier (at least an extra 5 days minimum) to ensure the package arrives on time. 

 

Local Pickup

We offer free local pickup from our Greenslopes Cellars store 7 days a week. Please allow 1 hour for us to pick & pack your order. We are located at the IGA complex 620 Logan Road, Greenslopes. Plenty of parking!  

Your order will be marked as completed and you should receive an email notifying you the order is ready for pickup. 

Please remember to provide us with your order number and name when collecting items.

All paid pickup orders will be kept in our cold-room for 21 days and will send you reminders to pickup your order.

Ordering Process - Authority to Leave

Your order is received and picked at our greenslopes store ASAP to secure your items. You will be notified once shipment is sent out. Please see the faq for more information on delivery times. Tracking will be provided and the package will be left in a safe place.

Please Note: Due to Covid-19 – Signed parcels are not available

We offer authority to leave as the standard courier method, but if you email us before your order we can put a special note for a signed parcel. If you select for a signed parcel and your not home – a re-delivery attempt may happen or left at the collection centre. This is out of our control.

 

 

Payment Methods

We accept credit card payments through Stripe & payments with Paypal. Both are processed externally. 

Send us an email

Call us on (07) 3162 7768 or email us on admin@craftbeerbrisbane.com.au